Help / Frequently Asked Questions

Ordering / Processing Information

Online orders are processed on business days only, Monday through Friday. If all items are in stock, your order will be shipped 2 business days after it is processed, and you can expect to receive it within 7-10 business days from then. However, ShowKits and rugs may take 4-5 weeks. (If you need faster shipping, please call us toll-free at 1-800-437-0832 for express shipping information.)

Purchase Orders / Ordering By Fax, E-mail, Or Mail

We do accept Purchase Orders. If you wish to pay with a Purchase Order, or if you wish to place your order by Fax, e-mail, or mail for any other reason, simply add items to your cart as you would normally. Then, when you check out, select "Fax, e-mail, or mail (Purchase Order/Offline Order)" as your payment type. After you fill out the necessary information, you have an option to e-mail your order to us and attach a Purchase Order. Otherwise, you can print out the page and mail or Fax it in, with your Purchase Order, if applicable. Please note that there is a $2.50 processing fee for orders paid with a Purchase Order or where payment is not included.

If you prefer, you can download an order form and mail, e-mail, or Fax it in.

Visit the Contact Us page for our mailing address and Fax number.

^ Back To Top

Generating Order Quotes

How to generate a Plank Road Publishing order quote on MusicK8.com:

1. Add item(s) to shopping cart.
2. On the checkout page, choose the “Generate Order Quote” button.
3. Fill out the billing and shipping information. Please note: The MUSIC TEACHER’s e-mail address is the one needed during checkout for any downloadable products to be properly delivered.
4. On the final page (ORDER QUOTE: Plank Road Publishing in red font at the top), either print that page or save it as a PDF.
5. When you're ready to place the order, please include a copy of your quote or at least the reference number.

Watch a 4-minute video that shows how to generate an order quote.

^ Back To Top

Taxes

Plank Road Publishing is currently required to assess tax on orders shipping to the following states: Arkansas, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Nebraska, New Jersey, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Dakota, Utah, Virginia, Washington, West Virginia, Wisconsin.

If your tax exempt school is in one of those states, please send us your tax exemption certificate every year for our files. Note that using a residential billing address may incur taxes, even if there is a tax exemption certificate for the school/district.

W-9

If you need a W-9 tax form from us for your records, you can download one here.

^ Back To Top

Shipping & Handling

No shipping and handling is charged on Downloadables or magazine subscriptions.

*These rates are for U.S. orders only. Canadian rates are below. Outside U.S. and Canada, e-mail, call, fax, or write for exact Shipping & Handling charges. All payments must be in U.S. funds.

^ Back To Top

No shipping and handling is charged on Downloadables or magazine subscriptions, but Canadian subscription rates are higher. All payments must be in U.S. funds.

Your Shopping Cart >>

^ Back To Top

Non-U.S./Canadian Customers

Customers outside the U.S. and Canada may purchase any of our many downloadable products, including downloadable subscriptions, at MusicK8.com Worldwide

However, customers outside the U.S. and Canada may not order non-downloadable products online. Please contact us by e-mail, phone, or Fax if you wish to order non-downloadable items.

^ Back To Top

Ordering Policies / Returns & Refunds

• We do not ship products on approval.
• We do not accept returns on recorders, kazoos, computer software, downloadable products, or items from our Bargain Outlet.
• We will gladly refund any items that are faulty or arrive in damaged condition.
• If you wish to return an item, please contact us for a Return Authorization number (RA#).
• Requests for returns should be made within 30 days of receipt of the product.
• You should expect a refund within two to four weeks of making the return request. Refunds will be made to the same form of payment used.
• PLEASE NOTE: We recommend that you preview any videos/DVDs prior to showing them in your classroom.
• Prices are subject to change.
• All items we sell, with the exception of items from the Bargain Outlet marked otherwise, are new.

^ Back To Top

Buying Single Music K-8 Songs

We do not sell stand-alone MP3s for any of our songs. For copyright reasons, the use of any song in a classroom setting requires the corresponding sheet music.

Hundreds of our songs from past issues of the magazine are sold as singles kits. These include the piano-vocal score, the performance/accompaniment audio tracks, and the student parts – everything you would need to perform the song. Similarly, dozens of recorder tunes are available as recorder singles.

Other songs have been released as part of song collections or musical revues.

Most of the rest of our songs have only been released in a past issue of the magazine. If that is the case, in order to satisfy copyright, you would be required to purchase at a minimum the magazine for the issue; the P/A Recordings cannot be used by themselves.

^ Back To Top

Downloadable Products / Magazines

We offer many different products in downloadable format. For questions and help with downloadable products, visit our Download Help page.

You may also wish to view our video tutorial on how downloadable MusicK8.com products work.

For downloadable Recorder Classroom issues and downloadable Music K-8 magazine subscriptions, student parts, or PowerPoints you must have an account, so that you can access your downloads and extras as they become available. See also:

• The section on "Accounts / Usernames and Passwords" below.
• The Downloadable Magazines section of the Download Help page.
• Our tutorial video for help accessing your downloadable Music K-8 magazine components.

U.S. and Canadian customers will find our wide selection of downloadable products in the Downloadables Store.

Customers outside the U.S. and Canada are invited to visit MusicK8.com Worldwide, which offers downloadable products for immediate electronic delivery with no shipping & handling charges!

^ Back To Top

Accounts / Usernames And Passwords

Plank Road Publishing accounts allow you to:

• Access your downloadable Music K-8 subscription and downloadable Student Reproducible Parts.
• Download lyric PowerPoints for Music K-8, Vol. 22 onward.
• Access Music K-8 issue extras.
• Store addresses to use Express Checkout.
• Access your Wish List. (No account is necessary to search for someone else's Wish List.)
• Check order status for your web, phone, fax, and mail orders.
• Receive an e-mail when your order has shipped.
• Access your Recorder Classroom account.

• Forgot Your Password? Click here to reset it.
• Don't have an account? Create one now.
• Questions about accessing your downloadable Music K-8 subscription? View our tutorial video.

To access your PRP Account, click on "Your Account Login" in the top navigation bar. If you already have a Recorder Classroom account, use that username as password to access your PRP account -- it's the same!

Once you're logged in and on your Account page, you can Add or Delete Addresses, update your Account information, and update your Wish List and Wish List information. If you have items already in your Shopping Cart, you can also perform an Express Checkout from here.

^ Back To Top

Gift Certificates, Coupons, and Coupon Codes

How do I get one?

Coupon Codes

From time to time we offer special deals, often with "Coupon Codes." Be sure to follow us on social media for announcements of these specials. Also, watch for Coupon Codes printed on flyers sent with Music K-8 magazine and in our catalogs and index. Enter the coupon code in the code redemption box on the Shopping Cart page.

Gift Cards/Gift Certificates

If you receive a Plank Road Publishing gift card, enter the 12-digit code in the code redemption box on the Shopping Cart page before checkout.

Printed gift cards are available for sale here. (Electronic gift certificates are no longer available.)

Note that you can check your gift certificate balance at any time here.

Coupons

In certain cases, you may receive a coupon, for example, if you overpaid with a purchase order. Coupons cannot be purchased.

How do I redeem a Gift Certificate or Coupon?

1. Online: Shop as normal at MusicK8.com. When you are ready to check out, carefully enter your coupon or gift certificate code in the code redemption box on the Shopping Cart page and hit "Apply." Your discount should show as an entry in your Shopping Cart.
2. Phone: Call 1-800-437-0832 and speak to one of our friendly Customer Service members. Let them know you have a gift certificate or coupon to redeem. Read off your code, and the amount will be deducted from your order total.
3. Mail / Fax: Fill out your order form as normal. Note on your form that you will be redeeming a coupon or gift certificate, and carefully include the full code. When your order is processed, your discount will be subtracted from your order total.

Terms and Conditions for Gift Certificates and Coupons

• They must be redeemed by their listed expiration date.
• They are only redeemable on MusicK8.com (including MusicK8.com Worldwide), on GoldenRuleMusic.com, or by phone, fax, or mail.
• They are not redeemable for cash and cannot be returned for a cash refund.
• They cannot be redeemed on orders previously placed.
• Coupons must be redeemed IN FULL within one order and are only valid on orders totaling more than the coupon total. Only one coupon is allowed per order.
• Gift certificates can be used on orders of any size, and your remaining balance can be used later. Only one gift certificate is allowed per order.
• Plank Road Publishing is not responsible for lost, misdirected, or stolen gift certificates or coupons.
• Plank Road Publishing reserves the right to change these terms and conditions from time to time at its discretion.

Return to Shopping Cart >>

^ Back To Top

Refer-A-Friend Rewards Program

Our Refer-A-Friend Rewards Program allows you to earn rewards while helping your friends save money on MusicK8.com

• Read about the Refer-A-Friend Rewards Program.
• Help video: How the Refer-A-Friend Rewards Program works

^ Back To Top

Searching

Product Search

To search for a product we sell, use the Search field at the top of any page. This is a very versatile search feature.

• All Products or Product Number. This is the default search. Type in all or part of a product's name and hit Go!. All products with any of the words you type in will show up. The best matches will be at the top.
  • TIP: Use the "Narrow Your Search" feature on the results page to refine your search.
  • TIP: Select "title" to search only for a product's name. Select "title & text" to search in the product title and the description. If you search for a song with "title & text" checked, the results will also list any collections that song appears in, as well as the issue of the magazine it appeared in, if any.
  • TIP: To find an exact phrase, enclose your search terms in double quotation marks.
  • TIP: Unfortunately, you cannot search for words that are shorter than three letters.
  • Alternately, type in one of our product numbers and hit Go! This is useful if you have a product number from a catalog and want to find more details quickly online.
• Store / Category Search. Select a store (or category) from the pulldown menu. You now have two options.
  • Hit Go! to go to that category's store page see a list of all products in that store.
  • Enter all or part of a title into the search box and hit Go!. You'll go to that category's store page and see only those products that have those words in their title and are in that particular store.

The Advanced Product Search page gives you even more options and lets you perform a very specific search.

Song Search

To perform a quick, simple search for a song in an issue of Music K-8 magazine, enter all or part of the song title in the search box labeled "Music K-8 Song Search," which you'll find near the product search on every page of MusicK8.com.

For more song search options, or to search for an article in an issue of Music K-8 magazine, go to the Magazine Index page, where you have the following options:

• Subject Search. Choose a subject from the pulldown menu and hit Go! for a list of all songs relating to that topic.
• Song Title Search. Type in all or part of the song or article name into the Song Title search field. Hit Go!.
  • You can choose to find Songs and articles or Songs only.
  • Specify Volume and Issue to search in only one magazine. This is a good way to generate a table of contents. You can specify a Volume but no issue to find everything from one year's worth of Music K-8.
• Combination Search. If you wish to narrow your search, you can use and combination of criteria - subject and volume, title and subject, etc. The more criteria you enter, the fewer results you will get.
• For Recorder Songs Only. This search allows you to find recorder tunes containing certain notes. Choose the notes from the pulldown menu, then click "Only these notes" to find recorder tunes using ONLY those notes, or "At least these notes" to find recorder tunes using the notes chosen from the pull down menu, plus others. Then click "Go!"

Links to major pages are provided at the top of every page. If you can't find the link you want, go to the Site Map and check there.

^ Back To Top

Sound Excerpts / Music

We are proud to offer high-quality streaming excerpts of all the songs we write. Most computers and mobile devices should be able to play the excerpts without difficulty. If you have trouble, update to the latest version of your favorite browser, or try a different browser.

Excerpts, Podcast episodes, and online sampler tracks are compressed; thus, the quality is not as high as when you buy our recordings.

^ Back To Top

Pulling Up Song Information For CDs On Your Computer

Track information for our CDs is stored in Gracenote's database, not on the CD itself. We submit track data for Music K-8 CDs via iTunes. Occasionally, your iTunes/Music may not have up-to-date track information, but you can update it. Under the Help menu, search for "Get Track Names." This command should prompt song information to be updated immediately.

^ Back To Top

Acrobat Reader

In order to download certain printable PDF documents we offer, you'll need Adobe Acrobat Reader, which is a free download.

Download Adobe Acrobat Reader.

Other PDF readers are available, but they may not work properly with certain PDFs on our site - especially those containing forms.

^ Back To Top

Security Assurance

Shopping at MusicK8.com is safe. We wouldn't have it any other way. We want you to feel completely secure when ordering online and have taken the following measures so you do.

MusicK8.com uses Secure Sockets Layer (SSL) encryption technology to ensure your full security on our web site. SSL prevents the personal information that you provide, including your credit card number, name, and address, from being intercepted and read by a third party as it is transmitted over the Internet. Our SSL software is the industry standard and among the best software available today for secure online transactions. Because we use SSL, placing an order at MusicK8.com is just as safe as giving your credit card number over the phone.

If, however, you still feel uncomfortable sending your credit card information to us over the Internet, you can print out your order and send it to us by selecting "Fax or Mail" on the first checkout page and following the instructions from there. Or, you are welcome to call our Customer Service Department at 1-800-437-0832 to complete your purchase.

^ Back To Top

Cookies

MusicK8.com does utilize cookies. Cookies are small, plain text data records temporarily stored on your hard drive. For more information, please read Our Privacy Policy.

^ Back To Top

Music K-8 Magazine Usage Policies:

• If you are a subscriber, you have our permission to reproduce all of the music and other reproducibles in Music K-8 for use with your students, even if you teach in more than one school. If you have purchased the Student Reproducible Parts, this also applies to them. (It should be noted, however, that in order to buy and use these parts, as well as our recordings, one must already own the commensurate issue of the magazine.)
• If one school has two or more teachers, one subscription may be shared in that one school only.
• If you have access to Music K-8 through a library or other facility, you do not have permission to reproduce any of the materials unless you are the only one using that subscription at that library or facility.
• Our recordings may not be duplicated for use by anyone other than the subscriber.
• You may duplicate the recordings for your own back-up purposes only.
• Posting or sharing physical or digital copies of our recordings, lyrics, or printed music with anyone other than your students without our permission is an illegal use of copyrighted material.
• Videos of children performing our music may be posted online if it was purchased for them.

If you have special reasons for wanting to use any of our materials outside of our policies, please write to us for permission. We are very generous and understanding in most cases. Otherwise, our materials are readily for sale to anyone who wishes to have them. Our toll-free number is 1-800-437-0832 and our secure online store address is MusicK8.com

^ Back To Top

Cover Contest Information

To find out information about our annual Music K-8 magazine Cover Contest, download our article on Cover Contest Stuff You Might Want To Know. A cover contest template can also be found in our Downloads area.

^ Back To Top

How To Contact Us

Please visit the Contact Us page to contact us by e-mail, phone, fax, or mail. To contact Customer Service, you can click the link at the very bottom of any page.

Change of address

Click here if you need to send us a change of address so your subscription can follow you through your move without interruption.

Permissions Request Form

Click here to submit a permissions request for special use of one of our products.